Privacy Policy

This Privacy Policy describes how we (herein “CustomerPop”, “custpop.com”, “we”, “us”, or “our”) may collect, use, and protect personal information about you, and the choices you have concerning the collection and use of such information.
When you visit custpop.com or work with CustomerPop, you accept and agree to the terms and conditions of this Privacy Policy, i.e., you consent to our collection and use of your information as described in this policy.

The short & sweet:

  • We don’t require any information we don’t actually need.
  • We will never give, sell, rent or borrow your information to anyone.
  • We don’t share your information with anyone unless required by law.
  • We will never spam you.
  • We keep your information for only as long as it’s needed (e.g. an active account).
  • We don’t store credit card information on our servers.
  • You may ask for all your personal data we have collected.
  • You may opt-out, and/or request we delete all information we have about you.

WHAT WE DO WITH YOUR INFORMATION

The information we collect from you is used to operate our website and business. That includes, but is not limited to the following:

  • Personalize your experience on our site and when using our services.
  • More effectively respond to your service requests and support needs.
  • Provide relevant information about products and services.
  • Provide helpful education about growing your business.
  • Process your orders and complete transactions.

We may disclose aggregate data about website visitors to advertisers or other third party vendors for marketing and promotional purposes. We do not disclose individually identifiable information.

HOW WE TREAT YOUR INFORMATION

Your information is kept private and secure with us. We will never sell, rent, exchange, transfer, loan or share your information or data with any third party without your permission, except when legally required by subpoena, court order, or in matters involving suspected illegal activity that may expose us to legal liability.
Your information is only disclosed to employees, contractors and affiliated organizations that need to know your information in order to provide services requested or to process it on CustomerPop’s behalf, and have agreed not to disclose it to others. Some employees, contractors and organizations may be located outside your home country; by using our website or working with CustomerPop, you consent to the transfer of such information to them.
We will never send spam. We will send email updates and regular correspondence about your services, as well as emails that are educational, solicit your feedback, or just keep you up to date with what’s going on with CustomerPop and our products.
If you send us a request (e.g. via support email or one of our feedback channels), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support others.
When signing up for our services, we require that you sign up for a month to month billing pattern that automatically deducts payments from your method of payment. We will encrypt your payment information and we will never charge more than you’ve specified without consent.

INFORMATION WE COLLECT

Basic information is automatically recorded when you visit custpop.com. Such information may include your IP address, what website you visited prior to visiting custpop.com and what site you visited when you left custpop.com, the date and time you visited, information about your computer’s operating system and the type of web browser that you are using.
We collect information from you when you fill out a form on our website, when asking you questions about your business, and when evaluating your marketing efforts. As appropriate, you may be asked to enter your: name, e-mail address, phone number.
If you engage in transactions with CustomerPop – by purchasing a Subscription or Service – you are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. Such information includes, but is not limited to, your credit card information, billing address, and phone number.
CustomerPop collects only the information necessary or appropriate to fulfill the purpose of your interaction with us. We may keep basic information such as contact and billing information in order to make it easier for you to make new or repeat orders.

COOKIES

We use cookies to help make your experience using custpop.com better. Cookies are small pieces of data sent from a website and stored on your computer by your web browser.
Our cookies don’t contain any personal information. We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and resources in the future.
You can always delete or opt-out of having cookies stored on your computer by clearing your browser cookies. Note – certain features of our website may not function properly without the aid of cookies.

MINORS

In compliance with COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. We do not provide services or sell products to minors. If you are under the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or any other website visitor with any personal information.

WHAT YOU CAN DO WITH YOUR INFORMATION

You always have the right to not to provide us with personal information. If you elect to withhold any information or data we request, it may prevent you from accessing some or all of our services or features on our website.
For the personal information you do provide us with:
  • You can request a copy of your personal data.
  • You can request corrections of your personal data.
  • You can request deletion of your personal data.
  • You can decline the processing of your personal data.
  • You can request restrictions related to processing of your personal data.
  • You can request transfer of your personal data.
  • You can withdraw consent of use.
There is no fee to exercise any of the options listed above. However we may charge a fee if the request is obviously unfounded or excessive. We reserve the right to refuse the request in those cases. We will try to respond to all legitimate requests within 30 days. It may take us longer if your request is complex or you have made a number of requests. In that case, we will contact you and notify you of updates.
You can opt-out of communications at any time. We use various software tools to send e-mails, texts, and postal mail. You can ask us to stop sending communications at any time by following the unsubscribe links in any message sent to you, or by contacting us.

TERMS AND CONDITIONS OF USE

Our Privacy Policy is incorporated and subject to our Terms of Use and Terms of Service which establish the use, disclaimers, and limitations of liability governing the use of our website and services.

POLICY CHANGES

We may change this policy from time to time. We encourage you to frequently check this page for any changes to our Privacy Policy. Your continued use of our website after any change will constitute your acceptance of such change.

PRIVACY POLICY QUESTIONS

If you have any questions about this Privacy Policy or the practices described herein, please feel free to contact us:

Telephone: +1 (888) 845-5648
E-mail: support@custpop.com
Last updated June 2023